Wayfair Customer Service Contacts

Navigating customer service can often be daunting, especially when you need quick, reliable answers. To help you resolve your Wayfair-related concerns as efficiently as possible, we have compiled the most comprehensive, up-to-date guide for contacting Wayfair customer service in 2025. Whether you’re tracking a delivery, processing a return, or addressing a complex issue, this resource is designed to equip you with every available contact method, practical insights, and expert tips for the best possible experience.

At-a-Glance: All Wayfair Contact Options

For your convenience, here’s a quick-reference table with all essential contact methods and key details:

How to Contact Wayfair Customer Service

Phone Support

Wayfair’s phone support remains a cornerstone of their customer service. For US customers, dial 1-844-263-4868. Support is available seven days a week from 8:00 am to midnight Eastern Time. On average, wait times are between two and ten minutes, though calling between 10:00 am and 2:00 pm on weekdays often yields the shortest queues.

For customers with hearing impairments, Wayfair provides TTY support via the same number, with relay services available upon request.

Email Support

For less urgent inquiries or if you need to provide attachments, email remains a reliable option. Reach Wayfair at service@wayfair.com. When emailing, include your order number, a concise description of your issue, and any relevant photos or documents to expedite the process. Response times typically range from six to twenty-four hours, with most queries resolved within one business day.

Live Chat Support

Wayfair’s live chat, accessible through their Help Center, is available 24/7. This channel is ideal for order status questions, quick modifications, or straightforward support needs. In most cases, you’ll connect with a representative within five minutes. For visual learners, the chat interface also allows for file uploads and real-time order tracking.

Example: If you need to update your shipping address before your order ships, live chat is the fastest way to make changes.

Social Media Support

Social media platforms offer another avenue for assistance. Wayfair responds to inquiries on Twitter (@Wayfair) and Facebook Messenger (facebook.com/wayfair), Monday through Friday, 9:00 am to 6:00 pm EST. For privacy, avoid sharing full order numbers or sensitive details in public posts; instead, use direct messaging and provide only the last four digits of your order ID until prompted for more information.

Mail & Other Contact Methods

For formal complaints or documentation, mail correspondence to:

Wayfair LLC

4 Copley Place, 7th Floor

Boston, MA 02116

Written responses typically arrive within seven to ten business days. As of 2025, fax and WhatsApp support are not officially supported by Wayfair.

For International Customers

If you are contacting Wayfair from outside the US, visit the region-specific Wayfair website (such as wayfair.co.uk or wayfair.ca) for localized support numbers and live chat. International phone numbers and support hours vary, but the Help Center will direct you to the correct resources.

Accessibility & Special Accommodations

Wayfair is committed to serving all customers, including those with disabilities. TTY support is available through standard phone lines using relay services. For language assistance, interpreters can be requested via phone or chat. Customers needing large print or alternate formats for documentation should specify their needs in the initial contact for the fastest accommodation.

Common Issues and Solutions

Order Status & Tracking

Checking an order’s progress is straightforward via your account dashboard or the Order Lookup page. For delays exceeding 48 hours past the expected delivery date, contact support with your order number for a status update or escalation.

Returns, Refunds, and Exchanges

Wayfair offers a 30-day return policy on most items. Initiate a return directly through your account, or contact support if you encounter issues with prepaid labels or return eligibility. For large-item returns, phone support is recommended for arranging pickups or resolving logistics.

Canceling or Modifying Orders

Orders can usually be canceled or modified within 30 minutes of placement. After this window, contact live chat or phone support as soon as possible. While not guaranteed, agents can sometimes intercept orders before shipping.

Account & Password Help

For account recovery or password resets, use the “Forgot Password” feature on the login page. If you’re locked out, customer service can verify your identity and restore access. Have identification and recent order information ready to expedite verification.

Escalating Your Issue or Filing a Complaint

If your issue remains unresolved after initial contact, politely request escalation to a supervisor. For formal complaints, submit details via email or mail, including your preferred resolution and all relevant documentation. Wayfair typically responds to escalations within three business days. For legal matters or unresolved disputes, written correspondence to the main office is recommended.

Example: If a refund has not posted to your account after 10 business days, escalate the issue with transaction details and prior correspondence for faster handling.