Turkish Airlines Customer Service
When your travel plans don’t go smoothly, the last thing you need is the frustration of not knowing how to reach your airline. Turkish Airlines, one of the world’s largest carriers flying to more than 340 destinations across 129 countries, offers several customer service options. But depending on where you’re flying from and what issue you face, the right channel can make the difference between waiting hours on hold and getting quick help.
This guide brings everything together: verified contact numbers, WhatsApp support, refund and baggage claim steps, escalation methods, and your rights as a passenger. It is designed to be the most complete resource available in 2025, updated regularly to reflect changes in service.
Quick Contact — Get Help Fast
Turkish Airlines provides multiple ways to reach support. For urgent matters such as last-minute cancellations, delayed flights, or baggage issues, calling the hotline or using WhatsApp is often the fastest route.
24/7 Phone Numbers (Global & Emergency)
The global customer service line is available around the clock. Wait times can range from 5 minutes during early mornings to over 30 minutes during peak hours.
Tip: Travelers report that calling before 9 a.m. local time usually reduces hold times significantly.
WhatsApp Smart Travel Assistant
Turkish Airlines’ official WhatsApp service is an underrated option. Once you add the number (+90-850-333-0849) to your contacts, you can:
- Check flight status in real time
- Request baggage tracking information
- Receive boarding pass links
Unlike phone lines, WhatsApp replies often arrive within minutes for simple queries.
Submit a Support Ticket
For non-urgent issues, the airline’s online feedback form works well. Expect an acknowledgment within 24 hours, though resolution for complex cases such as refund claims may take 7–21 business days.
Turkish Airlines Customer Service by Country
|
Country
|
Phone Number
|
WhatsApp
|
Office Address (Main)
|
Hours
|
Last Verified
|
|---|---|---|---|---|---|
|
USA
|
350 Fifth Ave, New York, NY
|
24/7
|
Sep 2025
|
||
|
UK
|
Hammersmith Rd, London
|
Mon–Sat, 9–6
|
Sep 2025
|
||
|
India
|
Connaught Place, New Delhi
|
Mon–Fri, 9–5
|
Sep 2025
|
||
|
Turkey
|
Atatürk Airport, Istanbul
|
24/7
|
Sep 2025
|
How to Contact Turkish Airlines (Channels Explained)
- Phone Support: Best for urgent rebookings, last-minute flight disruptions, or special assistance requests.
- WhatsApp & Live Chat: Ideal for flight updates and quick FAQs.
- Email Support: Useful for passengers seeking written documentation, though slower (3–5 business days).
- Social Media: Twitter/X and Facebook Messenger are monitored for quick acknowledgment.
- Local Office Visits: In-person service is often faster for refund disputes, especially in Istanbul.
Step-by-Step Help for Common Issues
Flight Cancellations & Refunds
- Log in to “Manage Booking.”
- Select the cancelled flight and request refund or voucher.
- Upload documents (e-ticket, ID, payment proof).
- Timeline: 7–14 days for card refunds; 48 hours for vouchers.
- Rights: In the EU, Regulation 261 allows up to €600 compensation.
Baggage Issues (Lost, Delayed, Damaged)
- File a Property Irregularity Report (PIR) before leaving baggage claim.
- Claims: 7 days for damage, 21 days for delays (per Montreal Convention).
Booking Changes & Rebooking
- Simple changes can be done online up to 24 hours before departure.
- Multi-passenger rebookings require hotline assistance.
Miles&Smiles Issues
- Missing miles can be claimed with boarding passes.
- Most resolve within 5 business days.
Special Assistance & Accessibility
- Wheelchair requests: notify 48 hours before departure.
- Pets: Cats, dogs, and small birds allowed in-cabin under 8 kg (including carrier).
Escalating Complaints — What to Do if Service Fails
Internal escalation flow: Call center → WhatsApp → Online feedback → Regional office.
Regulatory authorities:
- United States: DOT complaint form
- European Union: National enforcement bodies (EU261)
- India: Directorate General of Civil Aviation (DGCA)
Sample escalation email:
Dear Turkish Airlines Support,
I am writing to escalate my unresolved refund request (PNR: XXXXX). The claim was submitted on [date] with supporting documents. Please provide an update within 7 working days. Thank you.
Passenger Rights & Compensation
- EU261 Compensation: €250–€600 for delays/cancellations over 3 hours.
- U.S. Passenger Service Plan: Refunds for cancellations, tarmac delay protection, disability rights.
- India DGCA: Refunds within 7 days for domestic tickets, baggage compensation rules.
Real Customer Experiences (What to Expect)
- Many report long hotline waits (30–60 minutes).
- Refund delays remain common.
- WhatsApp support resolves small issues quickly.
- Local office visits (e.g., Istanbul, New York) are rated most effective for complex cases.
Executive Contacts at Turkish Airlines
- Ahmet Bolat, Chairman
- Bilal Ekşi, CEO
- Levent Konukçu, Chief Investment & Tech Officer
- Esen Gundogdu, Chief HR Officer
📧 Format: firstname.lastname@thy.com
What is Turkish Airlines’ 24/7 customer service number?
+90-212-444-0849 (global hotline).
+90-212-444-0849 (global hotline).
Does Turkish Airlines have WhatsApp support?
Yes, at +90-850-333-0849.
How do I get a refund?
Request via “Manage Booking.” Refunds usually take 7–14 days.
How do I claim lost baggage?
File a PIR at the airport and submit online within 21 days.
Can I reschedule my flight online?
Yes, up to 24 hours before departure.
What are my rights if my flight is cancelled?
EU: up to €600 compensation. U.S.: full refund.
Final Tips & Quick Links
- For urgency: Phone or WhatsApp.
- For refunds/claims: Use online form or email (creates a record).
- For disputes: Visit local office if available.
Quick Links:
Disclaimer: The contact numbers, emails, and office details shared here are for general information only. While we make every effort to keep this information accurate and updated, airlines may change their details without notice. Always confirm the latest information through the official Turkish Airlines website or local office before relying on it.