Ryanair Customer Service Contacts

Navigating airline customer service can be daunting, especially when you need quick answers or urgent support. This comprehensive 2025 guide to Ryanair customer service contacts brings you the latest information, expert strategies, and actionable advice to resolve any travel issue with confidence and efficiency.

Quick Contact Information Table

How to Contact Ryanair Customer Service

Ryanair offers a variety of contact methods, each designed for specific queries and circumstances. Whether you’re facing a last-minute flight change, need baggage support, or simply want to provide feedback, knowing which channel to use can save you valuable time.

By Phone

Phone support remains the most direct route for urgent issues, such as same-day flight disruptions or complex booking problems.

Ryanair Phone Numbers by Country

Ryanair operates dedicated customer service lines for several countries. For example:

• United Kingdom: +44 871 246 0000 (calls cost up to 13p per minute plus your phone company’s access charge)
• Ireland: +353 1582 5932
• Spain: +34 902 051 292
• Italy: +39 0230560007
• Germany: +49 6917 4899 568

For a full global list, consult Ryanair’s official help page.

Step-by-Step Guide to Reaching a Live Agent

1. Dial the number for your country.
2. Listen for language options and select your preference (typically press 1 for English).
3. Choose the main menu option that best matches your request—e.g., press 2 for booking changes, press 3 for baggage issues.
4. If prompted, enter your booking reference number using the keypad.
5. To speak to a representative, wait for the “speak to an agent” option, or press 0 if available.

Customer Service Hours & Best Times to Call

Ryanair’s call centers operate from 06:00 to 19:00 GMT, Monday to Sunday. Calling at 06:00 or after 16:00 typically results in shorter wait times, based on user feedback.

By Email

While Ryanair prioritizes self-service and live support, email remains an option for less urgent queries—such as refund requests, complaints, or providing documentation.

• Official Email: customerqueries@ryanair.com
• Response Time: Usually within 3-7 working days.
• What to Include: Booking reference, full name, flight details, clear description of your issue, and supporting documents.

Example: If you’re filing a lost baggage claim, attach a photo of your baggage tag and a list of missing items.

Via Live Chat

Ryanair’s live chat function is ideal for straightforward questions and quick resolutions—such as checking flight status, updating contact details, or clarifying baggage allowances.

How to Start a Live Chat:

1. Visit the Ryanair Help Centre.
2. Click the “Chat” icon (bottom right of the page).
3. Enter your booking reference and question.
4. Connect with a live agent or automated assistant.

Live chat is available daily from 06:00 to 21:00 GMT. For most users, chat resolves queries within 10 minutes—a significant improvement over traditional email.

Through Social Media

Increasingly, travelers are turning to social media for customer support. Ryanair’s social team monitors major platforms during extended hours.

• Twitter/X: @Ryanair — Direct messages are typically answered within 1-2 hours during business hours.
• Facebook: Ryanair Facebook Page — Use Messenger for private support.
• Instagram: @ryanair — Best for general questions.

Practical tip: Avoid sharing sensitive booking details in public posts. Use direct messaging for privacy.

Using the Ryanair Help Centre & App

Ryanair’s digital self-service is robust and frequently updated. The Help Centre covers over 100 topics ranging from check-in procedures to special assistance requests.

How to Use the Help Centre:

• Navigate to the Help Centre.
• Browse by category or use the search bar for specific issues.
• Access forms for booking changes, refund requests, and complaints.

In-App Support:

• Open the Ryanair app.
• Tap ‘Help’ in the main menu.
• Access live chat, FAQs, and manage your booking directly from your smartphone.

Comparison: In-app chat typically delivers responses 20% faster than web-based chat, according to recent user surveys.

Common Ryanair Customer Service Issues & Solutions

Understanding the most frequent challenges customers face can help you prepare—and resolve issues more efficiently.

Flight Changes & Cancellations

• Log in to your account or use the app to modify bookings.
• For involuntary cancellations, Ryanair offers rebooking or refund options through the Help Centre.
• Example: If your flight is canceled within 24 hours of departure, you’ll receive a notification and can instantly rebook via the app.

Refund Requests

• Submit requests through the Manage Booking portal.
• Provide supporting documents for illness or bereavement cases.
• Typical processing time is 7-10 business days.

Baggage Problems

• Report lost or damaged baggage at the airport or through the online form.
• Compensation claims should include receipts and photos.
• Ryanair resolves most baggage claims within 21 days.

Complaints & Feedback

• Use the Complaint Form for formal submissions.
• Attach evidence and maintain clear, professional language.
• Expect an initial response within 10 days.

Escalating Unresolved Issues

If Ryanair’s customer service does not resolve your case to satisfaction, you have further options:

• European Union: Contact the European Consumer Centre (ECC-Net).
• United Kingdom: Lodge a complaint with the CAA’s Passenger Advice and Complaints Team.
• Alternative Dispute Resolution (ADR): Ryanair participates in ADR schemes for unresolved disputes.

Practical insight: Escalation is most effective when you document all previous correspondence and responses.

Accessibility & Multilingual Support

Ryanair is committed to accessibility, offering:

• Special Assistance Line: For mobility or medical needs (+44 1279 358 500).
• Wheelchair Requests: Submit during booking or via the app.
• Language Options: Customer service is available in English, Spanish, Italian, German, French, and more.

If you need information in another language, use the language selector on the Help Centre or request a multilingual agent when calling.