Royal Jordanian Airlines Customer Service Contacts

Navigating airline customer service can be daunting, especially when you need urgent assistance. This comprehensive guide brings together all Royal Jordanian Airlines customer service contacts and support options in one place. Whether you’re planning a trip, facing travel disruptions, or need special assistance, you’ll find reliable ways to connect with Royal Jordanian for prompt help.

Quick Reference Contact Table

How to Contact Royal Jordanian Airlines Customer Service

Phone Support

Royal Jordanian maintains a network of customer service lines tailored for both local and international travelers. For instance, if you’re calling from Jordan, the headquarters line at +962 6 5100000 operates around the clock, ensuring support is available regardless of time zone. In the United States, +1 212 949 0050 is staffed during business hours, while the UK office is reachable at +44 207 439 7639.

Example:

A traveler stranded in London can call the UK line for real-time rebooking, while someone with an urgent ticketing issue in Amman can contact the main office at any hour.

Phone Support by Country/Region

• Jordan: +962 6 5100000 (24/7)
• USA: +1 212 949 0050 (08:00–20:00)
• UK: +44 207 439 7639 (09:00–17:00)
• UAE: +971 4 397 6111 (08:00–18:00)
• Germany: +49 69 299 803 20 (09:00–17:00)

Tip: For the quickest resolution, call during off-peak hours (early mornings or late evenings, local time).

Email Support

For non-urgent matters, email can be an efficient channel. Royal Jordanian’s dedicated address, customer.services@rj.com, handles requests ranging from feedback to complex itinerary changes. Typical response times are between 24 to 48 hours. When emailing, include your booking reference and a summary of your issue to expedite review.

Example:

If you need a written confirmation for visa processing, email support can provide official documents—just attach your passport copy and itinerary for faster handling.

Live Chat & Online Support

The live chat function, available on the Royal Jordanian website and app, connects you with an agent in real-time from 09:00 to 22:00 UTC+3. This feature is ideal for quick queries—such as baggage allowances, check-in times, or flight status updates—especially if you prefer written communication.

Practical Insight:

Live chat is particularly useful during peak travel periods when phone lines may be busy. For example, during the summer rush, chat wait times averaged under 5 minutes compared to up to 20 minutes on the phone.

Messaging Apps (WhatsApp, Messenger, etc.)

Royal Jordanian has adopted WhatsApp (+962 7 9100 0700) for customer support, a move that aligns with global trends in digital service. This channel accommodates both text and multimedia, making it convenient for sending documents or photos (e.g., damaged baggage). WhatsApp support is available 24/7, a significant advantage over many regional competitors.

Social Media Contacts

The airline maintains an active presence on Facebook, Twitter, and Instagram (@RoyalJordanian), where dedicated teams respond to inquiries from 08:00 to 22:00 UTC+3. While direct messaging is effective for simple queries, account-specific issues may be redirected to phone or email for privacy.

Comparison:

Unlike some competitors who limit social media replies to business hours, Royal Jordanian’s extended hours provide added flexibility for passengers in different time zones.

Office Locations and Contact Information

Airport & City Ticket Offices

Whether you need in-person assistance or prefer traditional booking methods, Royal Jordanian’s offices are strategically located:

• Queen Alia International Airport (AMM), Amman: Open 24/7 for ticketing, check-in, and baggage issues.
• New York City: 333 E 38th St, Suite 1A, NY 10016. Mon–Fri: 09:00–17:00.
• London: 6–7 Conduit St, Mayfair, London W1S 2XE. Mon–Fri: 09:00–17:00.

Many offices are located inside airports, offering extended hours and multilingual staff. Always check for local holidays or special closures.

Lost & Found and Baggage Services

Lost or delayed luggage is a common concern. Royal Jordanian’s baggage service at Queen Alia International Airport can be reached at +962 6 445 3201 (08:00–18:00). For other airports, refer to the ticket counter or airport’s lost & found desk.

Example:

If your bag is missing after a flight from Frankfurt to Amman, contact the baggage services at AMM with your baggage tag and flight details. Most cases are resolved within 72 hours.

Special Assistance & Accessibility Services

Royal Jordanian is committed to supporting travelers with special needs. For mobility assistance, medical requirements, or unaccompanied minors, contact specialneeds@rj.com at least 48 hours before your flight. This ensures wheelchair arrangements, dietary accommodations, or other services are confirmed.

Original Insight:

Unlike some carriers that require a week’s notice, Royal Jordanian’s 48-hour policy is relatively flexible, making last-minute travel more accessible for passengers with disabilities.

How to Escalate Your Issue

Complaint Resolution Process

If your issue remains unresolved after initial contact, escalate by replying to your original email thread with “Attention: Supervisor” in the subject line, or request a callback from a supervisor via phone or live chat. For formal complaints, use the online feedback form provided on the official website. Royal Jordanian aims to acknowledge complaints within 48 hours and resolve most cases within 10 business days.

Feedback & Complaints Forms

Access the online feedback and complaint submission form here. Clearly state your concern, attach relevant documents (e.g., tickets, receipts), and include your contact information.

Example:

A customer disputing a denied boarding compensation claim should attach boarding passes, receipts, and correspondence for a faster review