Frontier Airlines Customer Service

Frontier Airlines offers multiple avenues for customer support, each with its own nuances and best-use scenarios. Choosing the right channel and preparing in advance can make all the difference.

Frontier Airlines Phone Numbers & Hours

For travelers preferring direct human interaction, calling Frontier remains a primary option.

• General Reservations & Customer Support:
  801-401-9000 (U.S. & Canada, open 6 a.m.–8 p.m. MT, daily)
• International Support:
  Access numbers vary by country; see Frontier’s official website for the latest.
• Special Assistance (Disabilities, Medical Needs):
  801-401-9004 (TTY: 711), available 24/7.

What to Expect When You Call:

Upon calling, you’ll navigate an automated menu. For example, pressing “2” directs you to reservations, while “3” connects you for lost baggage. During peak hours (typically 10 a.m.–2 p.m. MT), wait times can exceed 25 minutes. Calling early morning or late evening (6–8 a.m. or after 6 p.m.) often means shorter waits—usually under 10 minutes.

Live Chat Support

Frontier now provides live chat both on their website and mobile app—a response to high call volumes and customer demand for convenience.

• Accessing Live Chat:
  On the homepage, navigate to “Contact Us” and select “Chat Now.”
  In the mobile app, tap the “Support” tab and choose “Chat.”
• Availability:
  7 a.m.–9 p.m. MT, seven days a week.
• Response Times:
  Most queries are answered within 5–12 minutes, making chat one of the fastest support methods.

Example:

A traveler needing to change their flight received confirmation via chat in under 15 minutes, versus a 35-minute call wait time during the same period.

Email & Online Contact Forms

For less urgent matters or when you need a written record, online forms and email can be effective.

• How to Submit:
  Fill out the “Contact Us” form on Frontier’s website. Select your issue (e.g., refund, baggage claim, complaint) and attach relevant documents.
• Response Time:
  Frontier aims to respond within 48–72 hours. For complaints or refund requests, keep all confirmation numbers handy.
• Email Templates:
  Refund Request Example:
  “Subject: Flight Refund Request – Confirmation #ABC123
  Dear Frontier Team,
  I am requesting a refund for my canceled flight (confirmation #ABC123) on January 18, 2025. Attached are my itinerary and cancellation notice. Thank you for your prompt assistance.”

Social Media Support

Frontier maintains active profiles on several platforms:

• X (Twitter): @FlyFrontier
• Facebook: facebook.com/flyfrontier
• Instagram: @flyfrontier

Best Practice:

Send a direct message with your full name, confirmation number, and a concise description of your issue. Avoid sharing personal information publicly. Social teams generally respond within a few hours during business hours.

In-Person & Airport Help

Sometimes, face-to-face assistance is the best solution—especially for urgent or travel-day concerns.

• Where to Go:
  Frontier ticket counters are available at all major airports served by the airline. Staff can assist with itinerary changes, baggage claims, and special services.
• Tip:
  Arrive early, especially during holidays or weekends, as airport staff also manage check-in and boarding.

Frontier Airlines Customer Service FAQs

Below are answers to the most common questions and pain points—updated to reflect 2025 policies.

How Do I Change or Cancel My Frontier Flight?

Flight changes or cancellations can be made online, via the mobile app, or by contacting customer service. Change fees range from $49 to $99 depending on fare class and timing, but FLEX or WORKS bundle customers typically avoid these fees.

How Do I Request a Refund?

Refunds are generally processed for canceled flights or in the event of significant schedule changes. Submit requests via the online form; refunds are usually issued within 7–10 business days.

What Should I Do if My Baggage Is Lost or Damaged?

Report issues at the airport before leaving the baggage claim area, or file a claim online within 4 hours. Compensation for lost or delayed baggage is capped at $3,800 per ticketed passenger (per DOT guidelines).

How to Request Special Assistance?

Call 801-401-9004 (TTY: 711) for disability or medical-related requests. Frontier recommends contacting them at least 48 hours before your flight.

How Long Does It Take to Get a Response?

• Phone: 10–30 minutes (varies by hour)
• Live Chat: 5–12 minutes
• Email/Form: 48–72 hours
• Social Media: 2–6 hours

How Do I Escalate My Complaint?

If an issue remains unresolved, ask to speak to a supervisor, or file a complaint with the Department of Transportation (DOT) or Better Business Bureau (BBB). Keep detailed records of all correspondence.

Does Frontier Offer Multilingual or Accessible Support?

Yes—Spanish support is available via phone and chat; TTY/TDD services are provided for hearing-impaired customers.

Are There 2025 Changes to Customer Service Policies?

Yes. As of April 2025, Frontier offers improved live chat hours, updated refund timelines, and enhanced app-based support.

Tips for Getting Help Faster & More Efficiently

Preparation and timing are key to minimizing frustration.

Prepare Before You Contact Frontier

Gather all relevant information beforehand:

• Confirmation number and flight details
• Passenger names (as on tickets)
• Digital copies of receipts, confirmations, and correspondence

Best Times & Channels to Reach Frontier

Data from customer surveys indicate the shortest wait times occur Tuesday–Thursday, especially before 8 a.m. or after 6 p.m. Live chat generally outpaces phone support for quick queries.

Escalation Scripts & Proactive Communication

Example escalation script:

“Hello, I have been unable to resolve my issue through standard channels and would like to speak to a supervisor or file an official complaint. My confirmation number is XYZ456. Thank you for your assistance.”

For DOT complaints, include documentation such as booking confirmations and previous correspondence.

Accessibility & Multilingual Customer Support

Frontier has made strides in improving access for all travelers.

TTY/TDD and Relay Services

Customers who are deaf or hard of hearing can use TTY/TDD via 711 to connect with Frontier’s special assistance desk, available 24/7.

Support in Spanish and Other Languages

Spanish-speaking agents are available by phone and chat. To request service in another language, indicate your preference at the start of the call or chat.

Frontier Airlines Customer Service in 2025: What’s New?

This year, Frontier rolled out several customer-focused improvements:

Updated Contact Methods

• Extended live chat support (now until 9 p.m. MT)
• Enhanced app navigation for support tickets

Policy Changes

• Refunds for involuntary cancellations are now processed within 7–10 business days (down from 14).
• New policies for handling flight delays: compensation offered for delays exceeding 3 hours.

Technology Upgrades

• AI-powered chatbots now handle initial queries, routing more complex issues to human agents.
• Improved app interface for managing bookings and support requests.

Frontier Airlines vs. Other Airlines: Customer Service Comparison

A side-by-side look at how Frontier stacks up:

Real Customer Stories, Reviews & Case Studies

Hearing from real travelers provides valuable perspective on what works—and what doesn’t.

How I Got My Refund from Frontier: A Step-by-Step Story

In March 2025, Maria R. had her flight canceled due to weather. She contacted Frontier via live chat, submitted all documents through the online form, and followed up once by email. Her refund appeared in her account in 9 days—a smooth process, though she credits her preparation and documentation.

Reader-Submitted Experiences

Some travelers report short wait times and friendly agents, while others cite long delays and inconsistent answers. One frequent flyer noted, “Their app chat is faster than calling, but you still need patience during busy periods.”

Common Complaints & Resolutions

The most frequent grievances involve baggage delays and refund timelines. However, passengers who escalate to supervisors or use DOT channels often see faster resolutions.

Additional Resources & Helpful Links

• Official Frontier Airlines Help Center
• Department of Transportation (File a Complaint)
• Better Business Bureau Complaints
• Travel Insurance Providers