Lufthansa Customer Service Contacts (2025 Guide)

Air travel can be complicated, but getting help from your airline should not be. Whether it is managing your bookings, experiencing delays or cancellations and/or needing special assistance, being able to get in touch with Lufthansa customer service personnel contacts is very crucial. All that is ever needed in one massive 2025 guide from every available channel, polite tips and escalation paths to aid you in getting things sorted fast WHEREEVER you are on the planet.

Quick Reference – All Lufthansa Contact Options

Efficient support starts with choosing the right channel. Here’s a quick-access table of Lufthansa’s main customer service contacts:

Channel	Contact Info	Best For	Availability
Phone (Global)	+49 69 86 799 799 (Germany HQ) +1 800 645 3880 (USA) +44 371 945 9747 (UK)	Urgent matters, booking changes	24/7 (varies by country)
Email / Feedback	customer.relations@lufthansa.com	Complaints, non-urgent queries	24/7 (responses in 2–5 days)
Online Chat	Lufthansa Chat Portal	Quick questions, booking support	8:00–22:00 local time
WhatsApp	+49 151 528 965 09	Messaging convenience	24/7 (automated + human)
Social Media	@lufthansa (X/Twitter)‌Lufthansa Facebook	Updates, public issues	Mon–Fri, 9:00–20:00 CET
Tip: For country-specific numbers and languages, see the detailed section below. Always have your booking reference and passport details ready when contacting support.

 

Phone Support

Lufthansa Customer Service Numbers by Region

Lufthansa maintains dedicated support lines across the globe. Here are the principal numbers for 2025:

• Germany: +49 69 86 799 799 (24/7, German/English)
• United States: +1 800 645 3880 (24/7, English/Spanish)
• United Kingdom: +44 371 945 9747 (Mon–Fri, 09:00–18:00)
• India: +91 124 488 8888 (Mon–Fri, 09:00–18:00 IST)
• Canada: +1 833 951 2503 (24/7)
• Singapore: +65 6767 6012 (Mon–Fri, 09:00–18:00)

Emergency & Lost Baggage Numbers

For urgent travel issues or baggage inquiries, Lufthansa offers dedicated lines. For instance, the lost baggage hotline in Germany is +49 69 690 50111, available 24/7. In the U.S., call +1 877 401 5148 for baggage services.

Tips for Calling Lufthansa

• Best times to call: Early mornings or late evenings tend to have shorter wait times, especially on Mondays and Tuesdays.
• Automated menus: Listen carefully; many hotlines use automation to route calls. For English, press “1”; for urgent travel changes, press “2.”
• Prepare: Have your booking code, flight details, and personal identification ready.

Digital Contact Channels

Email Support & Online Contact Forms

For non-urgent issues or formal complaints, email is a reliable channel. Lufthansa’s main address is customer.relations@lufthansa.com. For refund requests, use their online refund form.

Example:

If your flight was delayed and you’re seeking compensation, attach your boarding pass and receipts for any incurred expenses. Typical response times range from two to five business days.

Live Chat & Chatbot

Lufthansa’s online chat is accessible via their website and app, staffed by both automated assistants and human agents.

When to use it:

• Quick booking changes
• Flight status updates
  Availability: 8:00–22:00 local time in most regions. During peak travel periods, initial responses may be automated, but you can request a human agent for complex matters.

WhatsApp & Messaging Apps

A growing number of travelers prefer messaging apps. Lufthansa’s official WhatsApp (+49 151 528 965 09) allows you to check flight status, request boarding passes, and get real-time updates. While initial responses are often automated, you can escalate to a human agent during working hours.

Social Media Support

Official Accounts

Lufthansa maintains an active presence on major platforms:

• X/Twitter: @lufthansa
• Facebook Messenger: Lufthansa Facebook
• Instagram: @lufthansa

How to Use Social Media for Support

Social channels are effective for public queries, travel disruptions, or when other channels are slow.

Example:

If your flight is delayed and phone lines are busy, a direct message on Twitter may yield a faster reply. Always avoid sharing sensitive information in public posts; move to private messaging for booking details.

Special Assistance & Accessibility Services

Contact for Passengers with Disabilities

Lufthansa provides special hotlines for passengers requiring mobility, visual, or hearing assistance. In Germany, call +49 69 696 55011 (Mon–Fri, 08:00–20:00). For other regions, consult the Lufthansa accessibility portal.

Requesting Special Services

• Wheelchair service: Request at least 48 hours before departure via phone or the online form.
• Medical equipment: Notify Lufthansa of oxygen needs or other requirements during booking or by contacting customer service.
• Unaccompanied minors: Arrange through the dedicated minors’ hotline or during ticket booking.

Response Times & What to Expect

Average Response Times by Channel

• Phone: 2–15 minutes (off-peak); up to 45 minutes (peak travel)
• Email: 2–5 business days
• Live Chat: 1–10 minutes
• WhatsApp: Immediate automated reply; human agent in 10–30 minutes
• Social Media: 1–3 hours (Mon–Fri)

How to Get Faster Support

• Call early: 06:00–08:00 local time is typically the least busy.
• Use chat for routine queries: Chatbots handle common issues rapidly.
• Try multiple channels: If phones are busy, try WhatsApp or social media.

Escalating Issues & Filing Complaints

Steps for Unresolved Problems

If your issue remains unresolved after initial contact:

1. Request escalation: Ask to speak with a supervisor.
2. Submit a formal complaint: Use the online form or email above, attaching all relevant documentation.
3. Contact national regulators: For EU flights, submit a claim via the European Consumer Centre. U.S. travelers can reach out to the U.S. Department of Transportation.

External Help & Ombudsman Contacts

If you’re dissatisfied with Lufthansa’s resolution, seek assistance from:

• EU Air Passenger Rights agencies
• National consumer protection authorities
• Mediation services such as SÖP (Germany)